CUSTOM APPAREL FAQ

Turnaround time: 10-12 business days (Mon-Fri) plus shipping time. ⌛ Note: Orders placed after 5:00 PM will be processed on the following business day. Additional finishing options may extend the turnaround time.

We have numerous nationwide vendors. To make things easy, you can browse about 80% of the goods we have access to by visiting our apparel catalog here: sanmar.com. The prices shown are if buying under 24 items. Prices lower with larger quantities. Pricing of apparel DOES NOT include decoration costs. You can browse global inventory and see all details of the apparel. Don’t see what you are looking for? no worries, just fill out a custom quote request and we can source from other manufacturers.

• Standard Screen Size: Up to 12.5″ X 16″

• Oversized Screen Size: Up to 15″ X 22″

Note: Artwork size remains the same for the entire order. Screen sizes do not increase for each garment size.

• Youth Small: 13” W x 13” H

• Youth Medium: 13” W x 16” H

• Youth Large: 14” W x 19” H

• Unisex Extra Small: 12” W x 19” H

• Unisex Small – 5XL: Oversized Printing will fit most brands.

• Girls Small – 11” W x 18” H

• Girls Medium – 12” W x 19” H

• Girls Large – 12” W x 20” H

• Girls Extra Large – 12” W x 20” H

Note: Prints over seams may result in imperfections.

• Minimum order: 24 units per design.

• Different items, sizes, and colors can be chosen in the same order, as long as the printed ink color remains the same.

• Ink color change fee: $15 per ink color changed.

1. Wash Cool & Gentle: Wash at 30°C or cooler. Avoid high heat to prevent fading & shrinking. Use a gentle cycle, low spin (below 1400 rpm).

2. Air Dry Preferred: Air dry for best results. If using a dryer, choose a low heat setting ().

3. Inside Out: Wash garments inside out to protect the print.

4. Match Colors & Materials: Wash with similar colors and avoid heavy items like denim or towels.

5. No Bleach: Use mild detergent only. For stains, pre-treat without bleach.

6. No Iron on Print: Don't iron directly on prints. Iron inside out or use a protective cloth.

Follow these tips to keep your prints looking great for years!

Contact us if there are missing items or if you receive more than ordered. We will rectify any errors and adjust the billing accordingly.

Contact us within 48 hours of receiving your order if you find any issues. We will address any errors and ensure your satisfaction.

Rush orders: Custom quotes available. Contact us for more information. Screens: Each color ink on a garment requires a separate screen.

Full payment is required upfront. Contact us if you have any concerns

An underbase is a layer of ink (usually white or light color) printed as a base on a dark shirt for other colors to sit on. It enhances color brilliance and is similar to using a primer before painting. The underbase, a high-opacity ink, is flash-cured before printing top colors.

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Why use an underbase?

• Color vibrancy: Underbase provides bright, soft-to-touch prints by using different mesh counts for underbase and top colors.

• Color accuracy: Printing on a white base eliminates the influence of shirt color on top colors.

It depends on the design and shirt color. Light-colored shirts may not require an underbase, while dark garments benefit from it. However, for a "vintage" or "soft hand" look, an underbase may be skipped, sacrificing vibrancy and color accuracy for a lighter print.

Keep in mind: Underbasing slows production and adds an extra color cost. But it is essential for vibrant colors on dark substrates.

Digital Screen Prints harnesses the power of advanced Direct To Film (DTF) technology, offering cost-effective, high-resolution printing, especially for vibrant or photorealistic designs. With no screen-making costs and a low minimum order requirement, they're perfect for smaller batches or items like tote bags, heavyweight tees, and fleece. While they deliver a soft touch akin to traditional screen printing, they might feel a tad heavier on lightweight tees.